Cancellation Policy

Home/Cancellation Policy
Cancellation Policy 2019-12-26T22:41:34+10:00

We understand that life is busy, but we do require notice for all cancellations or rescheduling of your appointment. 

Please understand that when an appointment is made, we make contact with you the day prior via phone call or SMS to confirm this appointment with you. 

When this appointment is made, you have booked the practitioner’s time, and whether you attend the appointment or not, this time has been set-aside for you.

Should you fail to cancel by 5pm the day BEFORE or fail to attend your appointment, you will be charged a fee of $30 payable within 30 days of receiving your notice (which will be mailed to your home address). 

Please note, should your Medicare claim be rejected for any reason (eg. exceeded visits for the calendar year) you will be liable for the charge of this appointment, which is a fee of $53.80.

Your assistance in this matter is greatly appreciated.